Terms

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Terms of Service

Wisestep.com is a website that is developed, operated and maintained by Wisestep Inc (“Wisestep” or “We” or “us”) that allows Employers professionals from all over the world to connect, network, share ideas and find career options. As Wisestep acts as a shared social platform, it lays down the following Terms of Service to provide its members with a secure and efficient social and professional networking environment. By registering, logging in, visiting, or accessing the services offered by Wisestep through the internet or mobile website Wisestep.com or applications offered through other social media platforms or similar to but not restricted to Facebook ©, Twitter ©, LinkedIn© and through other domain names as may be specified in this agreement from time to time and through various devices like mobiles, tablet or other devices as may be specified from time to time, you, the member (the user, recruiter, employer), agree to abide by the Terms and Conditions laid down here as Terms of Service as if it were a legally binding agreement signed by Wisestep Inc (“Wisestep”) of 100, Franklin Square Drive, Suite 209, Somerset, New Jersey, 08873. If you do not agree to be bound by the below-mentioned Terms of Service, you may not use, view or access our services. Wisestep reserves the rights to modify this agreement without prior notice. Any such changes will be posted and notified to the user on the website. It is the responsibility of the Members to update themselves on such amendments. Your continued use of our services indicates your acceptance of the modified Terms of Service

Our Services

Wisestep offers services as an online platform that allows professionals connect with each other, exchange knowledge, ideas and opportunities and any other service that the site may propose to offer in the future. Members of Wisestep can register as a User and or an Employer and use the Services of the Company to create their own profile in Wisestep, network with other members, search and offer career opportunities and make use of other services that may be offered by Wisestep in the future. The information provided on this website includes, but is not limited to, the Services offered by Wisestep or its affiliated companies or websites; though we do not offer any advices, guarantees or warranties relating to these Services. Wisestep cannot be held accountable or provide validation for any advice, connection, knowledge, opportunity or representation put forth by any other member on Wisestep.com.

Eligibility of Members

Users can register themselves on Wisestep as a Member and or an Employer. Members can log in using a valid personal email address, while Employers require a valid company email address. Users can have both a Member and an Employer account but they are not permitted to own more than one of each, without prior written permission.

Any irregularity or breach of the Terms of Service or Privacy Policy or Copyright Policy can lead to the termination of your Wisestep account. Members, once blocked or suspended, will not be able to use the Services offered by Wisestep. Your account privileges will be suspended or terminated if you share your access information (login address and password) with anyone else. If you feel that your account is being used by someone else, kindly inform the Wisestep Team immediately. Wisestep shall not be held accountable for any damages or loss of information, etc. arising from non-compliance with this Section.

All members who are eligible to open a Bank Account in their area of jurisdiction can be a Member at Wisestep. However, Wisestep might restrict or deny access to Members from certain jurisdictions, state, country or other criteria at its sole discretion. If such access, as provided by Wisestep services, is prohibited by your jurisdiction, Wisestep revokes all responsibility towards the maintenance and continuance of its Services.

Access to Services and your Obligations

To continue using the Services of Wisestep, you understand and agree not to use Wisestep for the following:

  • Publish content, initiate communications and solicitations which are inappropriate, unlawful, libellous, abusive, obscene, discriminatory, or otherwise objectionable.
  • For any illegal purpose, including but not limited to conspiring to violate any laws.
  • Reverse engineer, disassemble, procure or reproduce any underlying source code that is used to provide the Services offered by Wisestep.
  • Falsely state or impersonate, or otherwise misrepresent your identity, create an account for a non-existent person / company, or misappropriating your current or previous positions and qualifications, or your affiliations with any person, past or present.
  • Upload, post, or make available any information that you do not have the right to disclose or the disclosure of which infringes any patent, intellectual right, contractual or fiduciary relationships.
  • Directly or indirectly breach the employment contract or any other contract executed by you.
  • Imply or State, directly or indirectly, that you are affiliated to, or endorsed by Wisestep, unless authorized in writing by Wisestep to do the same.
  • Publish and advertise any product or service through posts, email, and resorting to other forms of unsolicited or unauthorized advertisements, promotional material, junk mail, unsolicited emails and chat messages, chain letters, pyramids schemes, or any other forms of unsolicited intimation. This includes, but is not limited to:
  • Using Wisestep invitations to send messages to people who don't know you and are unlikely to recognize you as a known contact.
  • Using Wisestep to connect to people who don't know you and, then, send unsolicited messages and mail to these direct contacts without their permission.
  • Sending messages to distribution lists, newsgroup aliases or group aliases.
  • Upload, post, publish, transmit, or otherwise make available, content that contains software viruses, or any other computer codes, files or programs, which would interrupt, destroy or limit the performance of the Wisestep network or the computers of its other Members.
  • Stalk, harass, intimidate or indulge in discriminating against any other Member.
  • Forge headers or manipulate the identifiers, so as to disguise the origin of any communication transmitted through the Services.
  • Use or attempt to use, another person's account, or share the information of another person without their explicit permission.
  • Post content in fields that are not meant for that content (like typing in an address in the “Name " field).
  • Engage in dishonest or unprofessional behaviour, and betray the trust and confidentiality of other Members.
  • Interfere, or attempt to interfere, or disrupt the connections of any servers or networks; or disobey any requirements, procedures, policies or regulations of networks connected to the Services.
  • Use manual or automated software’s, devices and other processes to crawl or spider any webpages available on Wisestep. Do not monitor or copy, or allow others to monitor and copy, any part of the website, and frame, simulate or recreate the appearance of the website and its functions.

Member Content

Wisestep may allow Members to post content such as jobs, company information, logos, trademarks, comments, questions, and other content or information or any such materials a member submits, posts, displays, or otherwise makes available on the Service (" Content"). Members retain ownership of their Content.

You also agree that any Content that you post does not and will not violate third-party rights of any kind, including without limitation any Intellectual Property Rights or rights of privacy. Wisestep reserves the right, but is not obligated, to reject and/or remove any User Content that Wisestep at its sole discretion believes, violates these provisions. For the purposes of this Agreement, "Intellectual Property Rights" means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction. You represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein to any Content that you submit, that Wisestep’s use of your Content in accordance with this Agreement will not violate any law or infringe the rights of any third party, and that to the best of your knowledge, all your Content and other information that you provide to us is truthful and accurate.

Wisestep takes no responsibility and assumes no liability for any member Content that you or any other member or third party posts or sends over the Service. You shall be solely responsible for your Content and the consequences of posting or publishing it, and you agree that we are only acting as a passive conduit for your online distribution and publication of your Content. You understand and agree that you may be exposed to Content that is inaccurate, objectionable, or otherwise unsuited to your purpose, and you agree that Wisestep shall not be liable for any damages you allege to incur as a result of the Content.

Member Content License

By posting any Content on the Service, you expressly grant, and you represent and warrant that you have a right to grant, to Wisestep a royalty-free, sub licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such Content and your name, voice, and/or likeness as contained in your Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Service and Wisestep business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels. The foregoing license shall be subject to the Wisestep Privacy Policy in effect at the time that you post the applicable User Content. To the extent your Content is a trademark or service mark protected by law, the foregoing license extends solely to Wisestep’s use to identify you as a Service User.

Members when applying for a job and uploading their resumes may also choose to permit Wisestep to share their resume with other employers. Members can also rescind this permission at any time at their discretion

Terms and Conditions Specific to Employers

Jobs can be posted on Wisestep only through a separate Employer account. Employers and Recruiters can log on to Wisestep by registering from a company email address (e.g. xxxx@companyname.com). They can register as a User from the same email address. However, it is not permitted for any Member to activate more than one User and Company profile at any time.

Wisestep will also in most cases combine the accounts of employer accounts registered with a common company domain address. Employer accounts combined in such a manner will be able to work as a team within the Wisestep platform and access and share information amongst each other. Employer accounts from the same email domain that do not want their accounts with other members with a similar email domain will have to explicitly approve by Wisestep.

Employers can use the Services offered by Wisestep, including Job Posting, Applicant Tracking, Creating a Careers Page, and more services as may be offered to an employer account from time to time. All services that are offered for unlimited usage will be bound by fair usage. By Fair usage we mean that employers should be able to meet their needs in an appropriate manner when using the Wisestep platform. Wisestep can terminate an employer’s account if it deems that the usage is beyond fair usage even after regular warnings.

While an Employer uses the Services of Wisestep, it is understood that the Employer might also register and seek the help of other Companies or Media which would offer similar services. However, the Employer should, as much as reasonable possible, refrain from any discrimination between Candidates who had applied via Wisestep and those who applied directly or otherwise.

Wisestep allows Employers to automatically share their selected content like Job Information on other platforms. However, using the Wisestep platform to spam your professional network on any External Platform will result in the Suspension of your Account.

The Employer retains the right to set Referral Rewards and a Sign-On Bonus for certain jobs as long as these rewards are above a certain minimum amount specified by Wisestep. These rewards can be increased at any time in the future. However, it is not possible to decrease your Referral Reward and Sign-on Bonus from the amount it had been set to at the time of posting the Job.

The Employer is also prohibited to ask any Member or prospective Employee to disclose his Account Details on Wisestep or other networking sites, or to ask for other sensitive information including Bank Account Information, Social Security Number, etc. The Member shall be liable, however, to disclose Residential Address, Correspondence Address, and Bank Details or provide Proof of ID and other required information to collect a Referral Reward if applicable.

Terms Specific to Referral Rewards

Wisestep offers a process through which Users can recommend their friends, family and acquaintances for specific Jobs and earn a financial or non-financial Reward if the person they referred (the candidate) gets hired by the Employer. Referral Rewards are set for specific jobs by the Employer/Company that is hiring, and will be payable by them. Wisestep will, merely, act as a facilitator in the transaction between Referrer and Employer and will charge a transaction fee of 20% for this Service. The following will apply to the members and the employers.

Referral rewards are payable only to the Member (the referrer) who referred the candidate who gets hired.

Not all jobs have Referral Rewards. Those that do have the reward specifically mentioned alongside the information for those jobs.

The Employer may also announce a Sign-On Bonus for certain jobs for Candidates who apply through Wisestep. The Sign-On will be payable after the placement of the Candidate and the successful completion of Probation. The Candidate must inform Wisestep about the Placement Terms and Conditions, and the Probationary Period for the Sign-On Bonus to be paid out.

Employers will not will distinguish between candidates referred through Wisestep and other channels

Members can apply for a job if they are suitably eligible. The Member can collect a Sign-On Bonus (if applicable) after his/her successful placement.

Wisestep can demand a refund of the Referral Reward from the Referrer if it is found that there has been a misinterpretation or manipulation of information, or that the Referrer had been involved in fraudulent activities, or that the Referral Reward should not have been paid in the first instance for whatever reason.

To win a Referral Reward, the Member should have a Bank Account. It is not permissible for a Parent/Guardian/Representative to collect the Reward on behalf of someone else.

Referral Rewards will be paid only after the hired Candidate completes a specific period, as decided by Wisestep in conjunction with the employer that offers the job.

All payment of Referral Rewards will be by Cheque or through Wired Transfer in the name of the Referrer. The transaction is not transferable.

The Referral Reward for any Job is set by the Employer who posts the job. Wisestep, merely, acts as a facilitator for the transaction between Referrer and Employee. Wisestep is not liable to make any payment to the Referrer if the listed Employer fails to make the payment to Wisestep or to the Referrer.

The Referral Reward will not be paid in Cash. To enable the transaction, The Employer might request the Referrer through Wisestep for further information including Bank Details, Residential and Correspondence Addresses, etc. Wisestep will invoice the employer on behalf of the referrer and collect the referral reward for subsequently paying out the referral reward. Wisestep reserves the right to withhold payment if these details are not provided by the referrer.

In case of non-payment of Referral Reward, Wisestep will investigate the matter and if it is determined that the Employer is a wilful Defaulter, will suspend the account of the Employer summarily, and block them from using the Services offered by the site. However, Wisestep maintains that it merely acts as a third-party in the transaction between Referrer and Employer, and will not take legal action by itself on the Employer.

Any banking charges incurred by Wisestep on facilitating the transaction on behalf of the Referrer involved in the transaction will be deducted from the Referral Reward. The Referral Reward will also be reduced to reflect VAT, Withholding Tax, Tax Deducted as Source, or any such tax as applicable for the country where the Employer is based.

Wisestep will disclose details of transactions of Referral Rewards and Sign-On bonuses to Government Agencies if explicitly demanded so of, for purposes of National Security and Tax Regulations.

End user license Grant

Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable, license to use the Service. Wisestep reserves all rights not expressly granted herein in the Service and the Wisestep Content (as defined below). Wisestep may terminate this license at any time for any reason or no reason as specified below in the section for Termination of Services.

Privacy Security and Other Details

We have listed the rules and regulations regarding most of our services in this document. However, if you do notice any shortcomings or found any issue which had not been addressed, kindly contact us at support@wisestepmail.com for redressal.

Members at Wisestep are required to provide personal information which includes their Name, Educational Qualifications and Job Postings, and a valid Email address. Wisestep requires this information to help you network with your friends, connect with similarly oriented Professionals and make suggest jobs which might interest you. You can control the information you share on the network, and what gets posted on your profile. Read more about this on our Privacy Policy. Wisestep does not ask for sensitive and confidential information, like your Driving License and your Social Security Number. However, in order to claim a Referral Reward, an Employer might request your Bank Details and Correspondence Address to affect a transfer of funds. Do use your discretion when you disclose such information.

Wisestep reserves the right to review Job Postings and Job Applications posted through the Services. It can also summarily reject both if they are deemed inappropriate, fake, abusive or frivolous. Wisestep also stores submitted resumes to create a talent bank for Wisestep and for employers that would facilitate reconsidering these for future career openings.

Wisestep does not endorse or affiliate itself with any Company or Employer unless explicitly stated so. While Wisestep tries its best to authenticate all Job Postings and Company Titles registered with it, it makes no warranty of the same. The User is requested to be diligent with any such endorsements, solicitations and Job Offers. By registering on Wisestep, you are granting Wisestep a perpetual, royalty-free, irrevocable license to use your Account information and Profile postings in order to offer you its Services. Wisestep retains the right to reformat, excerpt and translate any information submitted by you. Furthermore, all information provided by any Member is the sole responsibility of the Member themselves. Wisestep shall not he held responsible for any errors or omissions in your content. Wisestep shall also not be responsible to inauthentic or objectionable information posted by its Members. However, any such misconduct should be reported to support@wisestepmail.com

While Wisestep attempts to make all its services available round the clock, seven days a week, it makes no warranty of the same. Wisestep might deny its Members access to certain Sections, discontinue certain Services or temporarily deactivate its Services for site maintenance according to its own discretion. Any inconvenience thus caused will not be compensated.

External Platforms

Wisestep.com is also available for use by members and employers on External Platforms like Facebook©. Wisestep.com also uses APIs from other external platforms like Linkedin.com © to make its user experience more relevant. Wisestep will also share specific content like Job Postings on other websites and Search Engines like Google, Indeed and simply hired.

When Wisestep offers its Services on another External Platform, in case of a conflict the Terms and Conditions of the Host platform overrides the Terms of Service of Wisestep, where so mentioned. If not mentioned, the Terms of Service of Wisestep apply.

When a Member joins Wisestep through another platform, an Account is created with Wisestep directly, so that you can access the Features and Services offered by Wisestep if you access Wisestep without the use of the said External Platform.

When a Member registers on another platform to use the Services, Wisestep will ask for permission to access some information the Member had provided the Host platform. This information will be used by Wisestep to customize the Member's experience and to make it more relevant.

When a Job is posted on Wisestep, the Employer understands and agrees that this Job will be automatically be published on and syndicated to other websites including but not limited to Search Engines like Google, Indeed and simply hired.

Pricing and Payment

Certain aspects of the Services may be provided for a fee or other charges. If you elect to use paid features of the Service, you agree to the pricing and payment terms as specified in our Pricing Page as we may update them from time to time. Wisestep may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion. Any change to the Pricing of Services shall become effective in the billing cycle following notice of such change to you as provided in this Agreement.

Cancellatio

If you are using paid for features you can request for a change in your plans or cancel the service by writing to be reported to support@wisestepmail.com if you’d like to move to a smaller plan you can write to support and we will refund the excess money you paid. Wisestep Plans are charged on a monthly basis. We don’t prorate months, so if your request for a change of plan is made after the start of a month, the refunds will apply from the next applicable month. In the event that Wisestep suspends or terminates your account or this Agreement for your breach of this Agreement, you understand and agree that you shall receive no refund for any unused time or services on a subscription, any license or subscription fees for any portion of the Service, any content or data associated with your account, or for anything else.

Taxes

All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with Wisestep must be accurate, complete, and current. All Fees are exclusive of taxes, levies or duties and you agree to pay all such taxes, Levies or duties. You also agree to pay charges incurred by users of your credit card, debit card, wire transfer, bank transfer or other payment methods used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred.

Termination

Wisestep can suspend, discontinue or terminate its Services to any Member if they are found to breach any of the Terms and Conditions agreed upon registration. Termination can happen through any of the following means:

  • Breach of Terms of Service stated above.
  • If so requested by Law Enforcement or Government Agencies
  • If so requested by the Member themselves
  • Unexpected Technical issues or problems
  • Extended period of Inactivity

A Member can, at a later date, terminate his Account at Wisestep if he disagrees with an amended Terms of Service or if he wants to discontinue the Services offered by Wisestep. When an Account is thus discontinued, Wisestep will remove all information regarding the Member at the earliest possible date from its database. Once you terminate Services with Wisestep, your Account Information will not be retrievable any longer.

Disclaimer

WISESTEP DOES NOT GUARANTEE ANY RESULTS FROM USING THE SERVICE. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM WISESTEP OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, WISESTEP, ITS SUBSIDIARIES, ITS MARKETING PARTNERS AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICE. WISESTEP DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A USER OR THIRD PARTY THROUGH THE WISESTEP SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND WISESTEP WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND USER OR THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES

Indemnity and Limitation of Liabilities

By accepting this Terms of Service, you (the Member) agree to indemnify Wisestep, its Officers, Employees, Agents, Subsidiaries, Affiliates, and other Partners from any direct, incidental, special, consequential or exemplary damages resulting from:

  • Your use of the Services.
  • Unauthorized Access to or Alteration of your Communications with or through the Services.
  • Any other matter relating to Services.

Any business transactions between Members are the sole responsibility of the Members involved. Without limitations of the Terms and Conditions put forth in the our Privacy Policy, Wisestep may disclose personally identifiable information, if so required by law or in the belief that such disclosure is reasonably necessary to comply with legal process, enforce this Terms of Service, or protect the rights, property or safety of Wisestep, its Members and the public.

Wisestep, it’s Employees and Affiliates shall also not be held responsible for any loss of business information, loss of goodwill, business interruption or loss of anticipated profits and benefits resulting from use of the site or Services or any part or whole of the content or arising out of any breach of Warranty. Such limitation of liability will apply despite the damages arising from use or dependence on Wisestep information, inability to use Wisestep information, or the costs of procurement of substitute content.

The liability of Wisestep or its affiliates, shall in no case, exceed the total amount of Service Fees that was last paid by the Member during a period of three months for the specific Service at issue, immediately preceding the day on which the claim or the liability arose.

Intellectual Property

Wisestep is the owner and authorized user of any trademark, registered trademark or service mark appearing on the website; and is the copyright owner or licensee of the content or information on the website including, but not limited to, any text, image, illustrations, audio clips, video clips and screens appearing on the website.

All rights on the website are reserved and you may not download and/or save a copy of the website or any part thereof including any of the screens and/or reproduce, store it in a retrieval system or transmit it in any form or by any means electronic, electrostatic, magnetic tape, mechanical printing, photocopying, recording or otherwise including the right of translation in any language without the express permission of the company (except as otherwise provided on the website or in the terms and conditions for any purpose) or use it in any manner that is likely to cause confusion or deception among persons or in any manner disparages or discredits the company or the merchant. However, you may print a copy of the information on this site for your personal use or records. This website is for your personal use. If you make other use of this website, except as otherwise provided above, you may violate copyright and other laws of Mauritius and other countries, and may be subject to penalties. The company and the merchant do not grant any license or other authorization for usage of its trademarks, registered trademarks, service marks, or other copyrightable material or other intellectual property by placing them on the website.

Law of Arbitration

All legal proceeding involving Wisestep shall be subject to the jurisdiction of the courts in New Jersey, United States of Amercia and shall be governed by and construed in accordance with the laws of United States. The Member shall agree to resolve all disputes under the arbitration and conciliation act and the venue for such arbitration shall be at New Jersey, United States of Amercia.

Miscellaneous

This Terms of Service constitutes the entire agreement between the Member and Wisestep and supersedes any prior agreements between the both.

Any provision of the agreement which in invalid, prohibited or unenforceable in any jurisdiction shall:

  • Be ineffective in that jurisdiction to the extent of invalidity, prohibition or unenforceability.
  • Not invalidate the remaining provisions of the Agreement.
  • Not affect the validity of that provision in any other jurisdiction.

This Terms of Service does not constitute any joint venture, partnership, employment or agency relationship between the Member and Wisestep.

Wisestep may assign this Agreement at any time without notice to any Member. The Member shall not assign this Agreement to anyone else.

Wisestep, Wisestep.com, the Wisestep logo, and other Wisestep Logos and Names are trademarks of Wisestep. The member we not authorized to use these trademarks in any manner without Wisestep’s prior written permission. The Section Titles of this Terms of Service are displayed for convenience only and have no legal effect. Please contact us to clarify any questions, post any comments or report any violations of Terms of Service. Mail us at  support@wisestepmail.com